Terms and conditions
Conditions of Trading with Mullan Lighting Design and Manufacturing Ltd (referred to hereunder as "The Company").
- All offers and quotations are subject to written confirmation by the Company and no employee has the authority to bind the Company in advance of such confirmation. Price Lists are based upon prices ruling at the time of quotation but the Company reserves the right to invoice at prices ruling at the time of dispatch where this is later than the date of the quotation. Quotations are made exclusive of V.A.T. packing and delivery charges unless otherwise stated, and on a strict net price basis. The Company reserves the right to refuse the Customer’s acceptance of a quotation unless such a quotation is stated to be open for a specific period and is not withdrawn within such period.
- Catalogue, price lists, and other advertising matter are only an indication of the type of goods offered and no particulars therein shall be pending on the Company. All prices quoted therein are subject to alteration or withdrawal from time to time without notice. The stated list of prices and percentages substitutes any other published or advertised before. Each stated price corresponds to a single piece excluding bulbs. All goods will be supplied as specified subject to availability of materials. Where specified materials are not available the Company reserves the right without further notice to substitute other materials. All descriptive specifications and drawings, all particulars of weight and dimensions and all forwarding specifications issued by the Company are approximate only.
- Any time or date for delivery given by the Company is an estimate only. Where a period is named for delivery, the Company will use its best endeavour to effect delivery by the day specified but shall not be liable in any way for delay in delivery arising from any cause whatsoever. Refusal by the Customer to accept delivery will constitute a breach of contract. If by reason of instruction or lack of instructions from the Customer delivery in accordance with the contract is delayed for 14 days after the Customer has been notified that the goods are ready for dispatch, the Company shall arrange for storage and the goods shall be deemed to be invoiced and delivered. The Customer shall be liable for a reasonable charge for storage. The Company shall have option to reclaim such goods two months after notification without prejudice to any rights to claim completion, damages or settlement under the contract.
- Every reasonable attempt shall be made by the Company to maintain the specifications laid down by the Company in its literature relating to specific products (including drawings etc.) and to meet the requirement specified by the Customers order or drawing. However, the Company shall not be responsible for any loss or damage arising from failure, nor will any liability be accepted for the consequences of any deviation from specification not notified to the Company in writing within 10 days of the receipt by the Customer of a sample or of the first delivery of the goods, which ever shall be sooner.
- The Company does NOT grant the Customer permission to use images or diagrams supplied by the Company of their Goods on internet auction website like eBay etc.
- In the event of any dispute arising out of these Term & Conditions of Trading being settled by arbitration then the provision of the Arbitration Act 2010 shall be deemed to prevail. Any agreement incorporating the Terms & Conditions of Trading shall be governed by and be read and construed in accordance with Irish Law.
- The Company is entitled to make an additional charge for any work required in advance of an agreed timetable and for any agreed shortening of the contract period. The Company reserves the right to amend these Terms & Conditions at any given time and without prior notice.
- The Customer’s acceptance of any quotation or order confirmation confirms their agreement to comply with all the Terms & Conditions as set out above.
- The price doesn't include transportation values and fees. If the client chooses to transport the product(s) by their own method or mean, The Company will be free of any responsibility for any damage incurred during transportation. If transportation is requested from The Company, it will be charged in addition to the product(s).
Additional terms for Internet retailers
- In order for a potential internet retailer to be eligible for an account with The Company, they must agree to only have on line what products are in the retailer’s current inventory.
- Potential internet retailers must have authorisation from their designated company Account Manager prior to uploading any of The Company's products onto their website.
- The correct RRP must be indicated on the site at all times regardless of any sales. Any sales promotions shall be limited to seven days duration and can only be repeated four times per year.
- Retailers are not permitted to copy product descriptions verbatim from The Company's website. Retailers are instead encouraged to write their own product descriptions in-keeping with their own brand style and tone.
- Retailers have permission to use images from The Company's official product image library only. Images may not be taken directly from The Company's website as copyright for the majority of these images does not permit publishing on properties other than The Company's website. Retailers may produce their own product photography.
- Retailers may not present themselves as the official or exclusive online retailer for The Company; this applies to retailer’s website(s) and any online advertising, social marketing (Facebook, Instagram, Twitter) or search engines use to promote their website.
- We do not allow our Internet retailers to sell via eBay.co.uk, eBay.com, amazon.co.uk or amazon.com or other online selling platforms other than their own website.
- Goods are subject to availability and are first come, first served.
- We reserve the right to ask for products to be removed from internet retailer websites if the terms above are not met.
- We reserve the right to withhold supply if the terms above are not met.
- Goods may not be returned. Claims for defective or damaged products must be in writing (with images if possible) and made within ten days of receipt of order. Please do not make any returns before authorization has been made by Mullan Lighting or they will not be accepted.
- Goods damaged on arrival must be reported to delivery driver on receipt of goods.
If you are dissatisfied with any of the products we deliver, please contact us within 24hrs of receiving them. All our products are made to order. The Company is free to commit any design improvements without notification. Images in the catalogue or on the website may vary from the final product. We work daily to enhance the quality of our products aesthetics, usability and reliability.
Differential patination and natural occuring variation in the components can cause slight differential colour and shades in individual components. Thefore the company can not gurantee that each piece will be an exact colour match. Generally this is considered to be an enhancement of the product. All products with Antiqued finish will change in tone naturally with time to suit their environment.
Please note that the appearance of our antique brass colour can vary based on the light conditions under which the product is viewed. For example, if an antique brass product is viewed outdoors it may appear to have a green tinge. However, if the same product is viewed indoors under a warm white light it may appear to have more of a red hue (as depicted in the product photography on our website). This is due to the properties within the patina which reflect warm light and white light differently. This results in varying appearances in different environments.
We have photographed all of our items under warm white light as this will be their most likely installed environment.
Please see below examples of acceptable variation in colour for antiqued products.
Please see below examples of not acceptable variation in colour for Antiqued products
With regard to all glass shades there is a quality requirement met by our supplier before goods are released to us. As these shades are all hand-made there may be some visible marks where the glass has been held in the mould. We very rarely have returns for any of our Holophane shades as most of the small defects that occasionally occur are around the neck of the glass which is concealed and unseen when the fitting is in place. Our glass supplier describes any smudges or trails which occur during the hand-made manufacturing process as "acceptable when unnoticeable from a distance up to 1 meter".
Delivery time is normally 2-3 weeks. However we can respond to more urgent turnaround times if necessary. Please contact us if you require a quicker turnaround time. Due to the nature of bespoke manufacturing, expected turnaround times cannot be guaranteed, however we endeavour to achieve these times if at all possible.
Please inform us of any breakages or missing items within 24 hours of receiving your delivery. All breakages on delivery must be notified to the delivery driver on receipt of goods.
As all products are made to order, we charge a minimum 30% return fee. All customised orders cannot be returned as they have been personalised for your order and cannot be used for future orders. It is expected that the goods will be returned in the same condition they are received by you. You are liable for all postage costs and breakages incurred during the return delivery. Products must be returned within 30 days of receipt of goods.
Please download and complete our returns form here before returning any items.
Orders maybe cancelled within 72 hours of the order being placed unless the goods have already been despatched. Please contact the office for confirmation of the status of your order. The amount will be refunded using the same method the order was placed
Extent of liability
All goods sold on this site are carefully checked and tested. Under no circumstances whatsoever shall the liability of any parties involved in the supply of products via this site exceed the invoice value of any goods supplied.
Please make sure instructions are read carefully before use and the correct bulb is used.
While every effort has been made to ensure the accuracy of the content appearing on this website, The Company cannot accept responsibility for any errors or omissions or admissions appearing in such content.
Hypertext or other links to this website are prohibited without the consent of The Company. If you wish to provide a link to this website, you should notify us by e-mail to email@example.com and give details of the URL(s) of the page(s) with links to our website and the URL(s) of the page(s) to which you wish to link on our website.
This website is available without any representations or warranties of any kind, either express of implied. The Company make no representations, warranties or undertakings about any of the materials or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website (“third party site”). The Company do not endorse or approve the content of any third party site, nor will The Company have any liability in connection with any third party site.
Furthermore, The Company disclaims all responsibility and liability of any description including liability for negligence, incidental or consequential damages and or loss (to include loss of profits, loss of use or loss of data) suffered by any person acting or refraining from acting as a result of or in connection with material on this website to include any reliance placed by such person on such material, or the viewing, use or performance of this website or its contents, whether with the required authority or otherwise.
In relation to photographs in the website projects sector, The Company wherever possible have tried not to include products and light fittings not supplied by The Company. Due to the nature of these projects any admissions are purely unintended.
The Company reserves the right to revise, amend, alter or delete the information provided on this website at any time, but shall not be responsible for or liable in respect of any such revisions, amendments, alterations or deletions.
This website shall be governed, interpreted and construed in accordance with the law for the time being in force in the Republic of Ireland, whose courts shall have exclusive jurisdiction over any disputes or actions arising on this website.
THIS LEGAL DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.