Brexit: How It Affects Our Customers in the UK

Post-Brexit Trading Made Effortless

On the 31st of December, 2020, the Brexit transition period ended. As a result, the United Kingdom is no longer part of the customs union or single market. Normally this means that trade between the UK and EU requires customs paperwork and extra charges. However, we've done the complicated bit so working with us is no different to buying from a supplier based in the UK.

I live in Northern Ireland

Firstly, if you’re receiving goods to Northern Ireland, nothing has changed. It’s business as usual essentially. As an individual customer, you’ll continue to pay VAT. For companies in Northern Ireland with valid VAT numbers, VAT does not need to be charged. There are no additional customs duty or brokerage fees to be paid.

I live in England, Scotland or Wales

If you’re living in Great Britain (i.e., England, Scotland, Wales and surrounding islands), we make working with us easier by handling the export/import part internally. We have a sister company in the UK we utilise, making it much easier for our customers in the UK. This way, when you buy from us it counts as a UK to UK transaction - You don't have to worry about changes to customs duties and VAT rules.

What About Delivery Delays?

With the additional administration, we expect 1-2 days to be added to all delivery times to Great Britain.

What About Returns?

We’ll continue to honour returns from the United Kingdom as we always have. If you’d like to return an item, please notify us within 24 hours of receiving the goods. Our returns policy is located here.

You can notify us of a return by completing the returns form on our website. We'll then be in touch to explain the next steps.

Going Forward

We’re committed to serving our customers and clients in the United Kingdom and will do everything that we can to make this transition as smooth as we can. If you have any queries or concerns about Brexit, please get in touch and we'll assist as much as we can.